Frequently Asked Questions:
Do I need a referral to see a social worker or counsellor?
No, a referral is unnecessary. You can choose to self-refer for services. To self-refer now, please send an email to admin@evolving-change.com.au.
Where are you located, and do you see counselling clients outside of the office?
Evolving Change office is located in the heart of Cairns City. However, appointments are available via phone or online video calls, as well as walk & talk sessions on the Cairns Esplanade or in a local coffee shop.Kia will also provide counselling services in her clients’ homes (from Cairns City south to Gordonvale) if they are unable to attend another location.
Do you work with children?
Kia works with all people aged 14 years and over, however, she can also work with children if they have been referred by their parent or guardian.
​Do you offer appointments outside of normal business hours?
Practice hours are Monday-Friday 9am to 5pm. At Evolving Change, we believe everyone should be able to access support so with prior arrangement, we can offer appointments outside of these hours. This will be via appointment only.
How long do counselling appointments last?
All sessions are 50 minutes in duration, as we believe that this time allows the client to get the most out of the session.
How often do I need to attend therapy?
There is no right or wrong here, and everyone is different. Some clients find that they require a weekly or fortnightly appointment, and some prefer monthly.This is up to you, and we will work to your preferred schedule for as long as you feel you are receiving a benefit from the sessions. We believe there is no timeframe for recovery.
Can I claim my sessions through private health & Medicare?Unfortunately Evolving Change is a private practice and rebates are not available. We do aim to keep our prices as affordable as possible. If you have any questions please get in touch with Evolving Change to discuss your individual needs.
If I have any further questions, what can I do?
Simply reach out and Kia will answer any questions you may have. You are welcome to text or call 0407 561 056 or email admin@evolving-change.com.au to learn more and discuss your individual needs.